TigerConnect today launches its AI‑powered, cloud‑native Operator Console, a unified platform that replaces aging on‑premise switchboards with a single, searchable interface for calls, code alerts, facility alarms, and secure messages. The console delivers real‑time next‑best‑action guidance, live transcription, and intelligent routing, helping you streamline workflows and cut response times and significantly improve patient safety.
What the Console Does
The Operator Console centralizes communications and adds three AI‑driven capabilities:
- Operator Assist – An AI engine examines caller context (patient ID, location, urgency) and surfaces the most relevant next steps, such as the on‑call clinician or a pre‑approved response script.
- Real‑time Transcription – Speech is transcribed on the fly, enabling instant search across the transcript and other systems to find the right contact or record.
- Intelligent Routing – Calls are automatically directed based on predefined rules, ensuring the right team receives the right alert without manual triage.
Why It Matters Now
Hospital communications are tangled in phone trees, paging systems, and disparate secure‑messaging apps. The pandemic highlighted how a missed call can jeopardize patient safety. By offering a single pane of glass, the console can shave seconds off response times—a critical advantage when you face code reds or time‑sensitive consults.
Implications for Health Systems
Adopting the console could deliver a three‑fold benefit:
- Operational efficiency – Fewer manual handoffs, reduced call‑center fatigue, and streamlined workflows.
- Financial impact – Lower hardware spend, reduced maintenance contracts, and potential staffing savings thanks to AI‑guided assistance.
- Patient safety – Faster, more accurate routing of critical alerts translates into quicker clinical interventions.
Practitioner Perspective
John Miller, a senior operator at a mid‑size California health system, described the console after a demo: “We still use a 1990s‑era PBX for most paging and code calls. The idea of a single screen that tells me who to page, shows a live transcript, and even suggests the next step feels like the productivity boost we’ve been waiting for.” He added that AI suggestions would be most valuable during high‑stress events and that the cloud model would spare his IT team from firmware patches and hardware refresh cycles.
Future Outlook
TigerConnect hints that the console will later integrate with its Clinical Collaboration and Scheduling suites, expanding the “communication ecosystem” to automate more of the care coordination workflow. For now, the Operator Console provides a concrete answer to a longstanding pain point, and its success will depend on real‑world deployments that prove the AI guidance lives up to expectations.
