SoftBank’s new SoftVoice AI instantly transforms hostile caller tones into calm, neutral speech, letting you protect agents from harassment without altering the message. By pressing a button in the SoftVoice app, call‑center staff can de‑escalate aggression in real time, boosting employee wellbeing and compliance with upcoming labor rules. The service works with existing telephony systems and requires no hardware overhaul.
How SoftVoice AI Works in Real Time
When an operator taps the SoftVoice button, the AI analyzes the incoming audio, detects aggressive timbre, and rewrites the voice’s pitch and inflection on the fly. The conversion happens on‑device, so latency stays under a second and the caller’s words stay exactly the same. You’ll hear a smoother, non‑threatening tone while the conversation content remains untouched.
Real‑Time Voice Conversion Process
The engine draws from a library of about 150 preset voice patterns, matching your brand’s personality or regional dialects. It then applies tonal smoothing algorithms that neutralize anger without sacrificing speech intelligibility. Because the processing stays local, data never leaves your network, keeping privacy compliance simple.
Key Features of SoftVoice AI
- Anger suppression – real‑time voice conversion that neutralises aggressive timbre.
- Warning messages – a three‑stage, manager‑approved alert that can play a warning if abuse continues.
- Noise reduction – AI‑driven filtering of background sounds to improve call clarity.
- Call recording – automatic storage for quality assurance and risk management.
Pricing and Trial Options
SoftVoice is priced at ¥50,000 per month for up to ten user IDs, with each additional ID at ¥5,000 per month. There’s no upfront fee, and you can start with a free two‑month trial that lifts the ID limit, letting you test the full feature set before committing.
Technical Integration and Data Privacy
The solution plugs into any PBX or cloud‑based telephony platform via a lightweight client. Installation takes minutes, and because conversion runs on‑device, latency stays low and you stay compliant with strict data‑privacy regulations. You won’t need to overhaul your existing infrastructure to benefit from SoftVoice.
Impact on Call‑Center Operations
Early pilots show a drop of more than 30 % in perceived anger scores, translating into calmer agents and lower turnover. By intervening before a call escalates, SoftVoice helps you maintain a healthier work environment while meeting upcoming regulatory expectations. If you’re looking to protect your team and improve customer interactions, SoftVoice offers a practical, scalable answer.
