Salesforce is unveiling an AI‑focused earnings preview while announcing that Heroku will move to a maintenance‑only mode. The new preview highlights the impact of its Agentforce assistant and Data Cloud on revenue, and the Heroku shift signals a pivot toward newer developer tools. Investors and tech leaders can now gauge how these moves reshape the CRM landscape.
AI‑Driven Earnings Preview: What Investors Should Expect
On the upcoming earnings call, Salesforce will showcase how Agentforce, its AI‑powered assistant, integrates with the Customer 360 data lake to boost productivity. The Data Cloud platform promises real‑time, unified insights across sales, service, marketing, and commerce. If these AI features deliver measurable upsell opportunities, the company could justify higher guidance and reinforce its premium pricing strategy.
Key Metrics Highlighted in the Call
- Revenue expected to stay near the $10.3 billion range reported in the latest quarter.
- Earnings per share projected to surpass analyst expectations if AI adoption accelerates.
- AI‑driven subscription renewals as a primary driver of operating margin.
Expert Video Series Helps Japanese Enterprises Understand Salesforce
The new “Teach Me! Expert” video series breaks down Salesforce’s portfolio—from Sales Cloud to the AI‑infused Customer 360—using short, practical demos. Japanese businesses that previously saw Salesforce as a monolithic product can now map specific clouds to concrete outcomes, such as using Service Cloud for field‑service automation while leveraging Data Cloud for a 360‑view of customers.
Why the Series Matters to You
If you’re evaluating CRM options, the series lowers the barrier to entry by showing real‑world use cases. It helps you identify which modules align with your organization’s goals, making the decision‑making process faster and more data‑driven.
Heroku Roadmap Shift: Maintenance‑Only Mode Explained
Salesforce announced that Heroku will cease adding new features and transition to a maintenance‑only approach. Existing customers will continue receiving security patches and reliability updates, but the platform will no longer support cutting‑edge language runtimes or integrated AI services.
Impact on Development Teams
For a CTO planning new micro‑services, this signals that Heroku may not be the best long‑term bet. You’ll need to consider Salesforce Functions or the low‑code “Flow” builder for future workloads, as they receive ongoing innovation and tighter integration with the broader Salesforce ecosystem.
Implications for the CRM Market and Your Strategy
Salesforce’s focus on AI and data suggests a strategic reallocation of R&D dollars away from legacy platforms. If Agentforce and Data Cloud translate into tangible upsell opportunities, the company could strengthen its market‑lead position. Conversely, a muted AI performance or broader SaaS slowdown could pressure the stock.
Takeaways for Practitioners
- Leverage the expert video series to align specific Salesforce clouds with your business outcomes.
- Watch the earnings call for concrete evidence of AI‑driven revenue growth.
- Plan migration paths from Heroku to newer developer tools if you need advanced features.
