NTT DATA CCS has rolled out Tsunagi AI, a generative‑AI agent platform that lets you connect large‑language models to internal systems without compromising security. Built with no‑code tools, it enables business users to create chatbots and workflow agents in minutes, while meeting corporate compliance and reducing the need for specialist developers.
Why Tsunagi AI Matters for Enterprises
Secure Data Integration
The platform embeds authentication and role‑based access controls that align with corporate compliance standards. This means you can safely pull data from ERP systems, knowledge bases, or SaaS applications without exposing sensitive information.
No‑Code Workflow Creation
With drag‑and‑drop components, non‑technical staff can assemble AI‑powered agents that answer policy questions, retrieve real‑time metrics, or trigger approval flows. The low‑code approach shortens development cycles from weeks to days.
Key Benefits
- Faster internal query handling – AI instantly retrieves answers from manuals and internal documents, easing back‑office workloads.
- Instant knowledge search – Large repositories become searchable in seconds, cutting the time employees spend hunting for information.
- Automation of repetitive tasks – By linking to legacy applications, the platform automates form submissions and data aggregation, reducing human error.
Potential Market Impact
If Tsunagi AI delivers on its promises, you could see a surge in AI‑driven process automation across finance, manufacturing, and public‑sector agencies. The built‑in security tackles the data‑privacy concerns that have slowed adoption in regulated industries, while the no‑code tools democratize AI creation across business units.
Challenges and Governance
Enterprises must still govern the underlying models, manage versioning, and monitor for hallucinations or bias. Although the platform provides robust authentication, the responsibility for model oversight remains with the organization. Deploying without a clear governance framework could create fragile AI‑enabled processes.
Practitioner Perspective
NTT DATA CCS emphasizes that Tsunagi AI is designed for anyone, not just developers. The platform’s community site and Japanese‑language help desk aim to smooth post‑deployment adoption. For a typical IT manager, this translates into a lower barrier to entry: you can prototype an AI assistant in days rather than months while leveraging existing authentication infrastructure.
