Gosuslugi has rolled out three major updates: a hyper‑personalized home screen that predicts the services you need, one‑time password (OTP) codes sent through the state‑run MAX messenger, and a new tool that lets anyone check enforcement proceedings. These changes aim to cut login friction, boost self‑service, and give citizens clearer insight into debt status.
Hyper‑Personalized Services on the Home Screen
The portal now tries to anticipate your most frequent requests—whether you’re renewing a passport, paying a traffic fine, or checking pension data. By learning your habits, the app surfaces relevant shortcuts right on the main page, turning a long list of options into a concise, user‑focused dashboard.
One‑Time Password Delivery via MAX Messenger
MAX, the government‑backed messenger, now handles OTP delivery for Gosuslugi. The feature is still in a pilot phase, but early tests show that a single tap in MAX generates a fresh code, which the app reads automatically. If you’ve ever missed an SMS code, you’ll notice the speed immediately.
How the MAX OTP Flow Works
- Request login: Open Gosuslugi and choose the MAX option.
- Generate code: MAX sends a one‑time code to your chat.
- Automatic capture: The app reads the code without manual entry.
- Access granted: You’re logged in within seconds.
New Debt‑Check Service for Enforcement Proceedings
A fresh “Check Enforcement Proceedings” tool lets anyone query whether a person—yourself included—is subject to a court‑ordered execution. The service pulls data from the Federal Bailiff Service and presents it in plain language, helping you understand the reason behind any debt notice.
Benefits for Citizens and Bailiff Offices
For you, the checker reduces the need to call a helpline or visit a bureau. For bailiff offices, it can lower call‑center volume by up to 15 %, freeing staff to focus on more complex cases. Accurate, up‑to‑date records are essential, so the backend must refresh data regularly.
User Feedback and Usability Challenges
Despite 130 million downloads, the app’s rating sits at 2.78 out of 5. Users frequently mention clunky navigation, occasional crashes, and a steep learning curve for older audiences. The push toward hyper‑personalization could worsen these issues if recommendation errors appear or privacy concerns arise.
Implications for Developers and Public‑Sector Digital Strategy
Integrating OTP delivery into an existing messenger saves development time and leverages a trusted channel, but it also raises the bar for authentication reliability. Developers must ensure the handoff between MAX and the app is seamless, and security audits need to keep pace with the growing data collection required for personalization.
From a strategic standpoint, the updates illustrate a shift from siloed e‑government tools to an integrated platform that not only reacts to requests but also pushes proactive alerts—think overdue taxes, upcoming vehicle inspections, or expiring benefits—directly to your device. If the platform can balance relevance with usability, it could boost both citizen satisfaction and compliance.
