Chikaku has integrated SORACOM’s Wisora generative‑AI chatbot across its digital channels, letting the bot handle routine inquiries, slash support expenses, and boost first‑contact resolution. In the first two weeks the system resolved about 78 % of tickets without human help, giving your support team more time for complex issues.
How Wisora Works
Wisora runs on a large language model that understands natural‑language queries and generates context‑aware replies. It connects to Chikaku’s back‑office systems, pulls relevant data in real time, and delivers personalized assistance through email, live‑chat, and voice‑to‑text interfaces.
Core Technologies
- Natural‑language processing that interprets user intent.
- Dynamic data integration with CRM and payment gateways.
- Continuous learning from each interaction to improve accuracy.
Impact on Support Operations
The rollout has already shifted the workload dramatically. Agents now focus on high‑value, complex cases while Wisora handles the bulk of repetitive questions. This reallocation has cut the average resolution time by roughly 38 % and lowered the cost‑per‑chat by a sizable margin.
Performance Highlights
- 78 % of tickets resolved without human escalation in the first two weeks.
- Support agents report a 70 % reduction in routine query volume.
- First‑contact resolution rates have climbed into the high‑80s percentile.
Security and Compliance
SORACOM’s platform provides end‑to‑end encryption and granular access controls, essential for a fintech handling sensitive user data. Wisora complies with major data‑privacy regulations, ensuring that every interaction remains secure and auditable.
Key Benefits for Your Business
- Cost efficiency: Significant savings on support staffing and infrastructure.
- Speed: Faster answers keep customers satisfied and reduce churn.
- Insight: Real‑time analytics surface emerging issues, letting you act before problems grow.
- Scalability: The AI agent scales effortlessly as your user base expands.
Future Outlook
As more enterprises adopt generative AI agents, the expectation is that AI‑driven front‑line support will become the norm. If Chikaku’s early results hold steady, you can expect even higher efficiency gains and deeper customer insights in the months ahead.
