Mikatan is Himeji City’s new AI-powered virtual assistant designed to streamline citizen services, provide real‑time information, and support local businesses. Integrated across the municipal website, mobile app, and public kiosks, Mikatan answers queries about transportation, tourism, permits, and emergency alerts, using natural‑language processing to deliver personalized responses 24/7. The rollout aims to boost digital engagement and improve public‑sector efficiency.
Key Features of Mikatan AI Assistant
Natural‑Language Processing
Utilizes advanced language models to understand and respond to user queries in plain Japanese, reducing the need for complex navigation.
Multi‑Channel Access
Available on the city website, dedicated mobile app, and interactive kiosks placed in public spaces, ensuring citizens can reach Mikatan wherever they are.
Real‑Time Alerts
Delivers instant notifications about traffic disruptions, weather warnings, and emergency announcements, keeping residents informed.
Benefits for Himeji Residents and Businesses
Faster Service Requests
Automates routine tasks such as permit applications and bill inquiries, cutting processing time by up to 30%.
Enhanced Tourist Experience
Provides personalized recommendations for attractions, dining, and accommodations, helping visitors explore Himeji efficiently.
Implementation Timeline and Future Plans
Phase 1 Deployment
Initial rollout covers core municipal services and public kiosks in downtown Himeji.
Planned Expansions
Future updates will integrate AI‑driven analytics for city planning and expand support to local businesses seeking digital marketing assistance.
